Privacy Policy

Introduction

We take the protection of your privacy seriously and are committed to processing and using your personal information in a safe manner.

This privacy policy explains the types of data we collect, how we use it, and your rights related to our processing of your personal data. We encourage you to read this privacy policy carefully and contact us if you have any questions.

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Who Are We?

Rostrio is a trade name of Rostrio B.V., located at Oude Hulst 154, 5211 HC, 's-Hertogenbosch, Netherlands, registered under the number 98594230 with the Chamber of Commerce.

As it relates to the processing of your personal data, we act as the data controller.

How Do We Use Your Data?

The following sections outline the different ways we process personal data and include the specific data we use, the legal basis for processing that data, and how long we keep the data.

Service Provision, Customer Management, and Financial Administration

Purpose: Financial Administration
Data: Company name, bank details (bank name/IBAN/BIC)
Legal Basis: Performance of the contract
Retention Period: As long as necessary for this purpose

Purpose: Provision of Service
Data: Name, address, email address, service-related data, service-generated data
Legal Basis: Performance of the contract
Retention Period: Maximum of 90 days

Purpose: Technical optimization of uploaded photos
Data: Uploaded photo, metadata (such as lighting, sharpness, posture)
Legal Basis: Performance of the contract
Retention Period: Maximum of 90 days

Purpose: Order Management
Data: Name, address, delivery address, email address, payment details, order number, complaint details
Legal Basis: Performance of the contract
Retention Period: Maximum of 90 days

Purpose: Complaint Handling
Data: Name, address, delivery address, email address, payment details, order number, complaint details
Legal Basis: Performance of the contract
Retention Period: As long as necessary for this purpose

Marketing

Purpose: Direct Marketing
Data: Name, email address, product interest, order history
Legal Basis: Legitimate Interest
Involved Interest: Commercial Interest
Retention Period: Maximum of 90 days

Purpose: Affiliate Marketing
Data: Product interest, order history
Legal Basis: Legitimate Interest
Involved Interest: Commercial Interest
Retention Period: Maximum of 60 days

Website

Purpose: Website Analytics
Data: Browsing behavior
Legal Basis: Legitimate Interest
Involved Interest: Commercial Interest
Retention Period: As long as necessary for this purpose

Purpose: Posting Messages or Reviews
Data: Name, email address, message content
Legal Basis: Performance of the contract
Retention Period: As long as necessary for this purpose

Purpose: Chat Function
Data: Name, email address, message content
Legal Basis: Performance of the contract
Retention Period: As long as necessary for this purpose

How Do We Obtain Your Personal Data?

• We collect data about you because you have provided it to us.

What Are Your Rights?

Under the European General Data Protection Regulation, you have several rights regarding your personal data and its processing:

• Access: You can request to access and review your personal data. Modification: You can request that we modify, correct, or delete your personal data.
• Processing Limitation: You can request that we limit the processing of your personal data.
• Objection: You can object to certain types of data processing. Data Transfer: You can request a copy of your personal data in a commonly used format to transfer to another data controller.
• Automated Processing: We do not use automated decision-making that produces legal effects concerning you or otherwise significantly affects you. However, we do apply automated image processing to technically optimize uploaded photos, which forms part of the performance of our service.
• Consent Withdrawal: You can withdraw your consent for the processing of your personal data, which may affect our ability to provide certain services.
• Our response: Our response to an access request is straightforward. The request can be sent easily and we will process it as soon as possible, and in any case, no later than one month after we receive it. If we reject the request, we will provide an explanation in our response for the reason behind the rejection.

I want to submit a request to access my data

Recipients of Personal Data

The data may be transferred to processors. We may also be required to provide your data to a third party, for example, under a legal obligation.

What Are Cookies and How Do We Use Them?

Cookies are small pieces of (text) information that are sent to your browser when you visit our website and are then stored on the hard drive or in the memory of your computer, tablet, mobile phone or other device (hereinafter: "Device").

The cookies placed via our website cannot damage your Device or the files stored on it. When we refer to "cookies," we do not only mean these small pieces of (text) information, but also similar techniques through which information is collected, such as device fingerprinting.

Can This Privacy Policy Be Changed?

This privacy policy is subject to change. We recommend that you regularly review it for any changes.

The last update was on October 21, 2025.

Where Can You Go with Complaints and Questions?

If you have any questions about this privacy policy and how we use your data, you can contact us below. If you have a complaint about the way we process your data, you can also contact us.

In addition, you can always contact the competent national supervisory authority in the field of privacy protection.